Filing a complaint

Filing a complaint
You may file a complaint by completing this form (e.g. service failures, wrong complaint handling or inconvenient dealing of the part of our Company's staff). The time limit of 30 days is set for the settlement of the complaint.

Any of the following is not considered a complaint:

query or request for information (use the Questions and Comments form for filing a query)
complaint - filing a complaint as per the Company's Complaint Rules (use the 'Complaint of payments and settlement of services' form for filing a complaint)
initial report of failure (use the Failure Report form for this purpose)

Compulsory details are marked with *

*Your name and surname:**
Company name:
*Client's ID (as per the contract):**
e-mail:
Telephone:
Fax:
Postal address
Street
City
Post Code

I am a customer*:

Reply:*
Text of the complain:*

Aktuální zprávy

Filing a complaint

Rychlá navigace

Nabídka ha-vel