Complaint of the charged services
Dear customer,
using this form, you may file a complaint with respect to the settlement of telecommunication services. Kindly send the completed and confirmed form on the address ha-vel internet s.r.o., Oddělení péče o zákazníky, Svabinského 9, Ostrava 1, 70200. Please note that the periods for submission and settlement of the complaint are regulated by the Complaint Rules, which is an integral part of the contract.
The complaint does not have a dilatory effect with respect to the settlement within the maturity period.
